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All your questions answered

Want to know more about the Pluzs app, Pluzs professional grade cleaning products or household appliance care? Our FAQs cover it all below.

Answered

Pluzs App FAQs

Need help with our app?

Find answers to common questions below.

Phone in your hands with Pluzs App
Is the app free to use?

Yes, the app is completely free to download and use. However, to fully experience all the app’s features, we’ll need your permission to contact you. This is essential for several of our core functions to work properly.

While the app is free, we also offer a subscription option for a monthly fee. This provides access to exclusive features and benefits.

Is there a limit to the number of appliances I can add?

No, there’s no limit to the number of appliances you can add to the app. You can even add multiple of the same appliance if you have them, like a fridge in the kitchen and another in the garage.

Can I add multiple addresses?

Yes, you can add as many addresses as you need. This feature is ideal for landlords, businesses with multiple locations, or holiday home owners. You can add specific appliances to each address for better management.

How do I access the how-to guides?

Once you’ve added an appliance to the app, you’ll automatically unlock a library of how-to guides specific to that appliance type. For example, if you add a fridge, you’ll have access to all our fridge how-to guides.

Is my personal information secure?

Yes, your personal information is secure. Pluzs uses appropriate and up-to-date security methods to keep your information safe. This includes physical and technological protection, data encryption, and access controls. We will only share your information with third-party providers who agree to keep it confidential and secure. For more details, you can review Pluzs' Privacy Policy.

Pluzs Cleaning Products
Answered

Pluzs Cleaning FAQs

Need help with our Products?

Discover the power of our cleaning products and how to use them effectively.

What makes Pluzs cleaning products different?

Pluzs cleaning products are designed specifically to care for your appliances, going beyond just cleaning. They're formulated with professional-grade ingredients to not only clean but also protect and extend the life of your appliances.

What makes Pluzs cleaning products different from other cleaning products?

Pluzs cleaning products are designed specifically to care for your appliances, going beyond just cleaning. They're formulated with professional-grade ingredients to not only clean but also protect and extend the life of your appliances.

Are Pluzs cleaning products safe to use around children and pets?

Yes, Pluzs cleaning products are formulated to be safe for use around children and pets when used as directed. Like all cleaning products, it’s important to follow the instructions on the product label carefully and ensure proper ventilation during use. Always store products out of reach of children and pets.

Are Pluzs cleaning products environmentally friendly?

While we use some ingredients derived from petrochemicals in our products, we’re committed to minimising our environmental impact. We’ve included ingredients like citric acid, which is naturally derived, to help with this. We encourage recycling our packaging and are always looking for ways to improve our products’ sustainability.

How often should I use Pluzs cleaning products?

For daily cleaning and maintenance, use Pluzs cleaning products regularly to keep your appliances fresh and hygienic. For a deeper clean to remove built-up grime, perform an intensive clean every 3-4 months.

Can I mix Pluzs cleaning products with other cleaning products?

We strongly advise against mixing Pluzs cleaning products with other cleaning agents. Combining chemicals can create harmful fumes and potentially damage surfaces. For optimal results and safety, please use Pluzs cleaning products as directed.

Answered

Pluzs Appliance/Other FAQs

Need appliance or other?

Understand our commitment to appliance repair and the right to repair legislation.

Fridge in a Kitchen
What is the Right to Repair?

The Right to Repair is a UK law that aims to extend the lifespan of products by making them easier to repair. It requires manufacturers to provide spare parts and repair information for certain appliances, empowering consumers to fix rather than replace faulty items.

How does the app help me exercise my Right to Repair?

The app equips you with the knowledge and resources to carry out repairs and maintenance yourself, while also providing convenient access to professional repair services and warranty information. By empowering you to extend the life of your appliances, we're helping to create a more sustainable future.

What kind of appliance information can I store on the app?

The app allows you to store essential appliance details including brand, category, type, model, serial number, purchase price, and purchase date. You can also upload receipts, manuals, and photos for easy reference. Additionally, the app provides a convenient place to view your appliance's warranty information.

Contact

Pacifica House, Venter Building, 3 Mandarin Road, Rainton Bridge Business Park, Houghton Le Spring, Co. Durham, DH4 5RA.

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